Good Decisions Privacy Policy

Last Updated: October 5, 2025

Good Decisions LLC ("Good Decisions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our home monitoring services and SMS alert system.

Information We Collect

Personal Information: When you subscribe to our SMS alert service, we collect the following information:

• Mobile phone number
• Name (if provided)
• Property address being monitored
• Alert preferences and temperature thresholds
• Date and time of opt-in
• Opt-in method

Monitoring Data: Through our home monitoring service, we collect:

• Temperature readings from your monitored property
• Power status information
• Timestamps of readings and events
• Device operational data

Communication Data: We automatically collect information about SMS message delivery, including:

• Delivery status
• Timestamp of message sent and delivered
• Response messages (such as STOP or HELP commands)

Technical Information: We may collect:

• Mobile carrier information
• Device type
• IP address (when interacting with our web services)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To send you SMS alerts about power outages and temperature conditions at your monitored property
• Service Improvement: To improve the accuracy and reliability of our monitoring and alert systems
• Customer Support: To respond to your inquiries and provide technical support
• Compliance: To comply with legal obligations and maintain records as required by law
• System Maintenance: To troubleshoot technical issues and maintain system security
• Account Management: To manage your subscription and alert preferences

How We Share Your Information

We may share your information only in the following limited circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including:

• SMS gateway providers (such as Amazon Web Services) who facilitate message delivery
• Cloud hosting and data storage providers
• Customer support and communication platforms

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity.

Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

SMS Communications

Consent: By providing your mobile phone number and opting in to our SMS alert service, you expressly consent to receive automated text messages from Good Decisions LLC.

Opt-Out: You may opt out of SMS communications at any time by:

• Texting STOP to the number from which you receive alerts
• Contacting customer service at robbie@gooddecisionsmi.com or 385-437-4779

After opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt in again.

Message Frequency: Message frequency varies based on conditions at your monitored property. Under normal circumstances, you will receive fewer than one message per month.

Costs: Message and data rates may apply. We do not charge for our SMS alerts, but your mobile carrier may charge for text messages received.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

• Active Subscriptions: We retain your mobile phone number and monitoring preferences for as long as you maintain an active subscription to our SMS alert service
• After Opt-Out: We retain your phone number and opt-out status for three years after you unsubscribe to honor your opt-out preference and comply with telecommunications regulations
• Monitoring Data: Temperature and power status data are retained for one year for service improvement and troubleshooting purposes
• Communication Records: SMS delivery logs are retained for one year for compliance and quality assurance purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection practices

However, please note that no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: The right to opt out of SMS communications at any time
• Data Portability: The right to receive your information in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date
• Sending an SMS notification to your registered mobile number
• Sending an email notification to your registered email address (if provided)

Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: